Therapeutic properties

Is it possible to return a piece of jewelry without a tag?

Returning goods is easy and simple, because we always meet our customers halfway, doing more than what is required by law* and what our competitors promise.

How to return a product remotely?

Submit a request in the mobile application in the “Purchases and Warranty” section Attach a photo/video of the product and add a description Wait for the decision on your application and contact any store

How to return a product in a store?

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Write to us in messenger

To get a refund for an order that was canceled (before it was transferred), you need to follow a few simple steps:
Step 1
Fill out the “Application for refund of prepayment” on the website.
Step 2
Refunds are made within 10 business days from the date of writing the application, strictly to the same card, to the same bank account from which the payment was made.
Please note that if the applicant provides out-of-date details for the return of the prepayment, the seller is not responsible for failure to comply with the return deadlines, since they were caused by the client.
Therefore, please check the relevance of the details before filling out the application.

Draw your attention to!

The merchant reserves the right to report suspicious transactions/operations to the cardholder bank.

Return of goods of good quality delivered to your home

You can refuse jewelry purchased in our online store at any time before its transfer, and after delivery of the jewelry – within 14 days.
When an order is delivered to your home by courier service, the jewelry is returned by the buyer independently and at his own expense, by sending it to the seller’s warehouse through the courier service.
Return of jewelry of proper quality is possible if its presentation is preserved (the seal and tag are not cut off), consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product.

Procedure:
Step 1
When your order is delivered to your home by courier service, fill out the “Application for Return of Goods” on the website.
Step 2
A letter with the result of its review will be sent to your email with detailed instructions for returning, and indicating the address of the warehouse for return
Step 3
When an order is delivered to your home by courier service, you will need to come to a courier service point convenient for you and send the parcel with decoration to the address specified in the email. (Shipping of goods is carried out at the expense of the buyer).
Step 4
Funds will be transferred to your personal account within 10 business days from the date of acceptance of the jewelry in the warehouse. Funds are returned strictly only to the bank account of the person who placed the order in the online store. If at the time of returning the goods the client’s card has ceased to be valid (lost, expired, returned to the bank), the return can be made to another card of the same client, or to the client’s bank account at his request. If the client does not have a current account, then the client should open a current account in any branch of any bank.

If you send jewelry without filling out a return application, the jewelry will not be accepted into the warehouse.
draw your attention to, if the applicant provides out-of-date details for the return of the prepayment, the seller is not responsible for failure to comply with the return deadlines, since they were caused by the fault of the client.
Therefore, please check the relevance of the details before filling out the application.

Return of goods of inadequate quality (defective) delivered to your home

Procedure:
Step 1
When your order is delivered to your home by courier service, fill out the “Application for Return of Goods” on the website.
The application must be accompanied by:
1. copy of the invoice for receiving the jewelry (in case of delivery by courier)
2. copy of the payment receipt
3. copy of the tag
4. informative photo of the defective decoration (in case of delivery by courier)
Step 2
A letter will be sent to your email with the result of the application review and detailed instructions.
Step 3
Funds will be transferred to your personal account within 10 business days from the date of acceptance of the jewelry in the warehouse. Funds are returned strictly only to the bank account of the person who placed the order in the online store. If at the time of returning the goods the client’s card has ceased to be valid (lost, expired, returned to the bank), the return can be made to another card of the same client, or to the client’s bank account at his request. If the client does not have a current account, then the client should open a current account in any branch of any bank.
draw your attention to, if the applicant provides out-of-date details for the return of the prepayment, the seller is not responsible for failure to comply with the return deadlines, since they were caused by the fault of the client.
Therefore, please check the relevance of the details before filling out the application.

Draw your attention to!
The seller reserves the right to refuse to consider an application and accept the return of a defective product in the following cases:
1. expiration of the warranty period (6 months – for all jewelry from the assortment, 1 year – for jewelry with diamonds and products with precious inserts
2. The rules for caring for jewelry are not followed;
3. presence of mechanical or other damage;
4. presence of signs of exposure to high temperatures and chemicals;
5. presence of traces of technical repairs carried out by the buyer or a third party;
6. improper care of the jewelry, which led to falling out, chipping or changing the color of the inserts, changing the color of the enamel or metal, as well as other defects that were obtained as a result of improper use of the product;
7. jewelry that is not suitable due to the individual characteristics of the body;
8. lack of necessary documents.
If you send jewelry without filling out a return application, the jewelry will not be accepted into the warehouse.

Return of goods of good quality delivered to the salon

You can refuse jewelry purchased in our online store at any time before its transfer, and after delivery of the jewelry – within 14 days. Return of jewelry of proper quality is possible if its presentation (integrity of the seal and tag), consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved.
When an online order is delivered to a salon, the jewelry is returned by transferring it to the salon where the purchase was made.
When an online order is delivered to the salon, after purchasing the product, you can exchange the jewelry for any item you like in this salon (equal or greater in value) within 30 days.
Procedure:
Step 1
When delivering an online order to the salon, fill out the “Application for Return of Goods” in the salon.
Step 2
The manager will call you with the result of the decision on the application.
Step 3
Refunds will be made at the salon

Return of goods of inadequate quality (defective) delivered to the salon

When an online order is delivered to a salon, the jewelry is returned by transferring it to the salon where the purchase was made.
Procedure:
Step 1
Having personally visited the salon, fill out a written application “Application for return of goods” according to the sample; we strongly recommend that you provide receipts and a tag.
Step 2
The period for consideration of the application is 10 days, during which an employee will contact you and notify you of the results.
Step 3
Refunds will be made at the salon.

Draw your attention to!
The seller reserves the right to refuse to consider an application and accept the return of a defective product in the following cases:
1. expiration of the warranty period (6 months – for all jewelry from the assortment, 1 year – for jewelry with diamonds and products with precious inserts;
2. The rules for caring for jewelry are not followed;
3. presence of mechanical or other damage;
4. presence of signs of exposure to high temperatures and chemicals;
5. presence of traces of technical repairs carried out by the buyer or a third party;
6. improper care of the jewelry, which led to falling out, chipping or changing the color of the inserts, changing the color of the enamel or metal, as well as other defects that were obtained as a result of improper use of the product;
7. jewelry that is not suitable due to the individual characteristics of the body;

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